FAQ
Yup, you can. You can pay via cash or credit card at the starting point. We hope you sign up in advance via credit card so that we don't have to turn you away if the walk is over capacity, but chances are we can fit a few of you in.
These walks are intimate performances by design. One might be asked to participate by following the instructions of the artist. For example, there are moments in certain walks where you will be asked to be silent. You will not be asked to do anything that compromises your safety.
The walks are usually 90 minutes to 2 hours, but this can vary. Each walk has its own page on the website and on the lower right hand part of the page, you'll see it says "How Long".
Some people confuse our walks with pre-recorded audio tours. Elastic City walks are live walks led by live artists. There might be a portion of a walk where an artist wants participants to use headphones, but that's rare, and if the case, Elastic City will provide everything for you or advise you if you need to bring something to the walk.
Upon purchasing a walk you will receive a few emails. The first will be a login/password email that you can use to see your receipt. Please bring a receipt (print or digital copy) to the walk with you. You will then receive an email with all the info you need regarding your walk. You'll receive a reminder email 24 hours before your walk with the same info and any new details. We'll even email you after the walk and ask for your feedback and for you to upload photos/videos to different sites. We love you and we show it in our emails.
If you already purchased a walk and now want to sign up for a different walk instead, email us: sales@elastic-city.com and tell us your name, the walk you signed up for, and what you'd like to change it to. Provided there is space, you got it. If there's a difference in cost, we'll accommodate your needs.
Walks that are cancelled by Elastic City will be fully refunded. Reservations cancelled by the participant are refundable according to the following schedule:
0-24 hours: 0% of amount paid
24-48 hours: 50% of amount paid
More than 48 hours: 90% of amount paid
Refunds will be issued as a credit to the payment form used. These refund rates are based on real costs that are incurred by Elastic City.
The artist will have a red balloon. Presuming you're at the starting point, the artist will find you. Trust. You'll see a group forming. We try to pick spots that aren't too heavily populated. Plus, if you pre-pay on the site, you'll receive the artist's phone number in your confirmation email in the case you can't find them.
Unless built in to a particular walk, there are no set bathroom breaks. That said, we can always find you one, so don't worry!
The artists don't expect tips, but will gladly accept them.
Sure, click here for more info.
We offer private walks at the availability of the artist. There are fee minimums for arranging private walks and we'd be happy to discuss. Please email groupwalks@elastic-city.com for more info or call Todd Shalom at: 347.829.7779
You can photograph and record the walk at the discretion of the artist. We hope that you'd post the footage to our flickr, youtube, or vimeo pages and/or send footage to us:) There are moments when it might be inappropriate to photograph or record-- the artist leading your walk will let you know, but if not, it is assumed that you'll be considerate to your environment.
Every once in a while, Elastic City photographers/videographers attend walks to document them for potential press photos, in-house documentation or to use when applying for grants. If you do not want to be photographed or recorded, please tell the artist leading the walk upon arrival.
You should dress comfortably. Check weather.com if you'd like to see what the weather will be for the day of your walk. In terms of footwear, flip-flops don't give much support to the feet, but you know your body better than we do. Some walks might have a specific dress code, and you will be notified of that in the emails you are sent from us, but in general, you should just wear something, as New York isn't as liberal as it should be regarding public nudity.
Elastic City generally presents walks rain or shine. In the event of inclement weather please check the twitter feed on the homepage of our website and/or call us at 347.829.7779, on the morning of the walk, after 9:30 a.m., to confirm our schedule. Elastic City reserves the right to cancel walks in the event of potentially dangerous weather. Tickets purchased for any cancelled walk will be handled according to our Refund Policy.
Children are welcome for most walks. All minors must be accompanied by an adult. Children under school-age can walk for free unless otherwise noted. There are some walks where it would not be appropriate for them, and that is carefully specified in the walk description.
Please keep in mind that these walks are intimate by design. For example, there are moments in certain walks where it is required to be silent. You know your child best-- we trust that you'll make sure they don't disrupt the walk. Disruptive behavior can result in you and your child being asked to leave the walk.
Pets/animals of any kind are unfortunately not allowed on any walk, but you may bring a seeing-eye dog.
Elastic City does not provide wheelchairs nor strollers. We cannot guarantee that all curbs will comply with ADA regulations. Most walks can be taken by those in a wheelchair, but ask us first. We'll gladly recommend a walk that's best tailored for you and do our best to make sure you're comfortable.
We do not have an operator at our phone line, but are constantly checking our voicemail. We will return calls as soon as possible-- usually within 24 hours. Please leave your name & number in order to have your call returned as soon as possible.
We're not spam fans, so we won't send you many emails. We'll only send you emails about your walk/s and an email once/month during the season with new walk info and tales of city love and woe (whoa). We won't sell nor give away your email address, either.